2. Shipping Methods & Carriers
- We partner with trusted carriers such as UPS, FedEx, DHL, and USPS for domestic and international shipping.
- Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its progress.
3. Shipping Destinations & Duties
- We ship to most locations across the United States, Canada, the United Kingdom, and the European Union.
- International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
- Please ensure that your shipping address is complete and accurate to avoid delays or undeliverable packages.
4. Shipping Costs
- Shipping rates are based on destination, package size, and weight.
- Occasionally, we offer free shipping promotions or special rates — details will be displayed on the product page or announcement bar when active.
5. Tracking & Delivery Confirmation
- You’ll receive a tracking email once your order leaves our facility.
- Tracking updates may take 24–48 hours to appear after dispatch.
- If a package is marked as “Delivered” but you haven’t received it, please check with neighbors or your local postal facility. If you still can’t locate it, contact us so we can investigate with the carrier.
6. Problems or Delays
If your order hasn’t arrived as expected:
- Review your tracking details.
- Confirm that your shipping address was entered correctly.
- Check for delivery attempts or carrier notices.
If none of the above resolves your issue, reach out to our support team at contact@merchone.pro
with your order number and tracking information.
7. Large or Oversized Items
Some large or specialty items may require additional handling or longer transit times.
If your order includes such items, we’ll clearly note any special shipping terms in your order confirmation email.
